FAQ – Frequently Asked Questions

If your payment was declined, try using a different payment method, a different browser, or device. Sometimes clearing cookies in your browser is also helpful. If you see a block on funds on your bank statement despite a failed transaction, it means the bank has not yet processed the cancellation of the operation. These funds still belong to you, but they are temporarily frozen by the card issuer or bank. The process of unblocking the amount depends entirely on your financial institution and usually takes up to 5 business days. If the block does not disappear after this time, contact your bank directly.

The decision to decline a payment is made solely by the payment operator or bank, and Payticon has no influence over this procedure. The most common reasons are insufficient funds, incorrect card details, or the bank’s anti-fraud security measures. In such a case, we do not withdraw any money from your account. To finalize the purchase, try repeating the payment with another method or contact the customer service of your payment service provider.

The available payment methods are dynamically adjusted to the country where you are making the purchase. You will see the full list of accepted payment channels (e.g., BLIK, payment cards, fast transfers) in the cart during checkout.

You can download the invoice yourself after logging into your account. Go to the “Orders” tab, select the relevant transaction, and click the download button. Remember that a VAT invoice is generated exclusively for products subject to this rate (e.g., GSM top-ups).

In the case of most gift cards, Payticon acts as an intermediary in their distribution. According to legal regulations, such products (so-called monetary tokens) are not subject to VAT at the time of sale, which is why we do not issue VAT invoices for them. If you need proof of purchase for accounting purposes, please contact the technical support of the given card’s issuer (e.g., Sony, Microsoft, or Netflix).

Withdrawal from the contract is not possible in the case of purchasing digital content that is not saved on a tangible medium (e.g., codes, top-ups, electronic money). According to the law, once the code is delivered to the customer, they lose the right to withdraw from the contract due to the nature of the product.

We are at your disposal at the e-mail address: hello@payticon.com. Our team usually responds to messages within 1 business day (and often much faster!). During periods of increased traffic, information about possible delays can be found on our help page.

In order to maintain the highest quality of service and precise documentation of requests, we provide customer support exclusively via e-mail. This allows us to verify transaction statuses faster and send technical instructions. We usually respond within 24 hours on business days.

We send most codes within about 30 seconds of payment confirmation. You will receive the redemption instructions and the code itself in an e-mail. In many cases, the code will also be displayed on the order summary screen immediately after payment.

First, check the SPAM folder and the “Offers” or “Notifications” tabs in your inbox. If there is no message there either, contact us. Important: In the case of direct top-ups (e.g., to a phone number), the operator may need up to 15 minutes to post the funds.